Managed IT Services for Law Firms

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Managed IT Services for Lawyers

As law firms modernize and innovate during this period of rapid digital transformation, information technology (IT) adoption and infrastructure are key pillars of this growth. IT involves the implementation, support, and maintenance of critical computer systems and software that allow a business to maintain day-to-day operations. Therefore, IT departments are becoming increasingly important.

However, between the notorious tech talent shortage, skills gaps, and the high cost of retaining full-time, in-house IT staff, many law firms are looking to outsource managed IT services as a cost-effective solution.

With cybercrime on the rise and expected to cost the world $10.5 trillion annually by 2030, a secure and stable IT structure is even more important. Forty-two percent of small businesses have experienced a security incident during the last 12 months, and data crashes cost roughly $10,000 for every hour of business downtime.

Law firms rely heavily on data confidentiality and integrity, so a security breach can cause irreparable damage to a firm’s reputation and a significant loss in revenue. Managed IT services or a Managed Service Provider (MSP) can offer increased cost savings, peace of mind, 24/7 top-notch security, and an improved customer experience.
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What Are Managed IT Services for Law Firms?

So, what exactly does a managed IT service do for law firms? Managed IT services can provide end-to-end IT support from implementing new software systems to improving security architecture to monitoring and managing servers. Other responsibilities might include:
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Network monitoring
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Cloud configurations, monitoring, and management
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Disaster continuity plans and recovery
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Cybersecurity services such as penetration testing
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Help desk support
Managed IT service providers either take the place of or operate alongside an in-house IT team. For many law firms, completely outsourcing to an expert trusted IT provider allows the internal team to focus on serving clients rather than IT maintenance.

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How Do Managed IT Services Help with Law Firm Challenges?

Managed IT services support the unique IT challenges of modern-day law firms.
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Increased Cybersecurity

Research showed that 80% of the 100 biggest law firms by revenue had experienced a data hack since 2011. Law firms store some of the most personal and confidential information a consumer might have, making them a prime target for hackers. Managed IT providers can bolster security thresholds, perform vulnerability scans, and constantly stress test the network for potential holes.

Managed IT providers offer remote continuous threat monitoring, ensuring your firm is watched 24/7 instead of 9-5, and they can also host employee security awareness training for the internal team.

Increased Collaboration

Safe, yet transparent collaboration has become an issue because attorneys are often traveling, and working from different locations. Lawyers might not often be working from the secure office network, but documents and files still need to be shared and accessed across teams.

Managed IT providers can support end-to-end remote work with secure access that helps improve attorney productivity and ensures easy documentation management. Employees can stay focused, proactive, and collaborative with each other without worrying about security.

Improved Customer Experience
Customers demand high-quality experiences, especially from important services like their lawyers. During high-stakes situations, communication is of the utmost importance and managed IT providers can help improve employee time management. By fixing tech issues quickly, and creating modern client experiences like customer portals for easy bill pay, document uploading, and secure communications, employees can stay more productive.

  • Reduced Costs

    Between payroll, benefits, time off, and perks, the average IT salary is roughly $97,000. In-house IT teams might require several different specialists, and as demand for these roles is high, it’s often difficult to recruit and retain these employees.

    Also, as systems and software change rapidly, continuous training is needed to remain proactive on both threats and trends. According to McKinsey, outsourcing to a managed IT provider usually reduces costs by 60%, offering significant savings while also increasing access to a wider network of trained professionals.

    Managed IT providers can also provide recommendations on scaling up and down in response to customer demand, ensuring your law firm isn’t paying for unnecessary coverage or services.

    Streamlined Operations

    System updates, employee training, security compliance, and more are all streamlined through the third-party managed IT provider. All these updates and changes often happen simultaneously while normal day-to-day operations must continue, and it’s a large workload for an internal team to take on.

    Outsourced IT support allows for improved productivity, allowing law firms to get more done with less time. Especially with legal teams operating from different locations, expert IT help brings uniformity and streamlined coordination.

  • Proactive Support

    Managed IT providers offer proactive support instead of reactive response. With a combination of human and artificial intelligence, managed IT providers have the latest monitoring tools to quickly identify and prevent failures, breaches, and other incidents. Remote Monitoring and Management (RMM) technology is constantly scanning systems, alerting IT workers of potential threats, and constantly securing digital information.

    Disaster Recovery

    With the cost of any business downtime hovering around $10,000 per hour, it’s critical to get systems back up and running as quickly as possible. Managed IT providers can act quickly in the face of a disaster, execute a pre-approved plan, and work to get the law firm back online.

    Managed IT services can also create failover systems and backups that keep data safe from ransomware and malware.

  • Scaled Business Operations

    As your law firm grows and scales, workloads increase, and more team members are working from different locations. A managed service provider for law firms advises the business on continued best IT practices as it grows and services more customers.

    Regulatory Compliance

    From HIPPA laws for medical records to Payment Card Industry Data Security Standard (PCI DSS) for processing payments, regulations regarding personal information are constantly changing. IT providers for law firms can advise on the latest platforms and tools and maintain in-house security and compliance regulations.

    As law firm IT services needs change frequently, an expertly managed provider can guide you through tricky regulations to ensure your law firm is providing the highest level of security to clients.

  • Reduced Single Points of Failure

    With an outsourced IT service, your law firm has access to the most modern and up-to-date technology and tools. No more relying on a single internal employee.

    Expert IT providers are constantly investing in training for their teams along with the most innovative technology. Plus, specialists are on-hand when needed.

    Cutting-edge Technology and Expertise

    As your law firm grows and scales, workloads increase, and more team members are working from different locations. A managed service provider for law firms advises the business on continued best IT practices as it grows and services more customers.

Benefits of Using Managed IT Services

Law firms and attorneys are constantly challenged to improve cybersecurity, collaboration, and customer experiences, and managed IT services provide significant benefits to make these goals a reality.

Outsourcing Legal IT Services

Outsourcing is a well-known, strategic practice when it comes to delegating expensive or repetitive tasks to an outside party. Law firms might outsource several tasks already like accounting, administrative work, data entry, and more, and outsourced IT workplaces the burden on the provider—not the law firm.

Businesses can pay for help by the hour or on a per-project basis, saving money and only using services when they absolutely need them. 83% of small businesses use outsourcing in some capacity, and 37% of IT tasks are often outsourced.

Outsourcing allows attorneys and other team members to focus on their job and ultimately increases efficiency and business revenue. There are not many downsides to outsourcing, but some disadvantages are reduced control and a lack of flexibility when working with an outside service.

IT Consulting for Law Firms

For ever-evolving law firms, long-term managed services might not be the answer, and that’s where IT consulting comes in. An expert IT provider can supply one-off consulting services, train employees, or give recommendations for making your law firm more profitable.

Business Continuity and Disaster Recovery

Business continuity services focus on keeping the organization running during a disaster, and then disaster recovery plans to restore access afterward. IT support for law firms can build a proactive, pre-approved plan ahead of time, so that when an incident occurs, team members aren’t scrambling to figure out what to do.

Managed IT for law firms can provide end-to-end backup solutions, prevention, protection, and management to ensure your organization is back up and running as soon as possible.

Cloud Services and Support

Many businesses, including law firms, migrate to cloud environments over in-house servers and data rooms. 94% of businesses are using cloud services now, thanks to their cost-effective nature, flexibility, scalability, and increased security. The right legal IT solutions can help accelerate cloud adoption, build a migration strategy, and make recommendations on the right kind of cloud services your law firm needs.

Benefits of Using Managed IT Services

For law firms looking to reduce costs and risk and increase regulatory compliance and cybersecurity posture while scaling legal operations, outsourcing IT support to an expert vendor is a must.

As a leading managed IT service for legal, TRIIO’s unique blend of talent and proficiency is ready to guide you through any project.
TRIIO offers a wide range of managed IT services for lawyers that includes firewall security, integrity verification, anti-malware, LMS, and global directory authentication services. With stringent policies and processes, TRIIO meets security standards for compliance frameworks and offers 24/7 monitoring via NOC.

TRIIO also offers all-encompassing managed IT services for law firms, including infrastructure management, desktop maintenance, help desk support, disaster recovery, and more. We pride ourselves on cost-effective Law Firm IT support with a flat monthly fee that provides all the expertise a legal firm might need.

To learn more, contact us today.
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